Privacy notice
Redline Recoveries • Updated 30 September 2026
Who we are
Redline Recoveries is responsible for the personal information you provide when contacting us about recovery services. Contact us at redlinerecoveries247@gmail.com, on 07785 486584, or at 1 Mill St, Slough SL2 5EA.
Information and purposes
We use your name, phone number, email, vehicle details, pickup location and message to respond to enquiries, prepare quotes and arrange requested services. Please only include information needed for your request, and do not send payment-card details or sensitive documents through these forms. Our hosting services also process technical information, such as IP addresses and request logs, to operate the website and limit abuse.
Our basis for using information
We process quote and booking information to take steps at your request before a contract and to provide agreed services. We rely on legitimate interests to respond to general questions and protect the website against misuse, taking your interests and rights into account. Relevant records may also be needed to meet legal obligations. Optional analytics use your consent.
Who receives information
Website enquiries pass through our Hostinger website and FormSubmit to reach redlinerecoveries247@gmail.com. FormSubmit processes the contact, vehicle and message details you submit to deliver the enquiry. Read the FormSubmit privacy policy. Hosting, FormSubmit and email providers process information to support this delivery. We may share relevant recovery details with service providers involved in your requested job, or where required by law. If you choose WhatsApp or Google Maps, those services process information under their own privacy terms. Providers may process data outside the UK; you can contact us for details about the providers and transfer safeguards relevant to your enquiry.
Retention
FormSubmit states that it retains submissions awaiting activation for up to 30 days. We keep information for as long as it is needed to deal with the enquiry or service and any related accounting, legal or dispute requirements. Retention depends on whether an enquiry becomes a booking, any outstanding issues and applicable record-keeping duties. Contact us about a particular record or to request deletion.
Cookies and external services
The website stores your measurement preference locally. If you accept optional measurement, the Google tag uses cookies to measure website use, phone-button and WhatsApp clicks, and attribute successful enquiries to our Google Ads. For visitors arriving through an ad, Google may display a forwarding number to measure connected website calls and their duration. Phone-button and WhatsApp clicks are measured separately from completed calls. We send an enquiry reference to prevent duplicate counts; we do not include your name, email, telephone number or message in the conversion event. Advertising personalisation is disabled. You can change your choice using Cookie settings in the footer. The contact page includes a Google Maps embed, which connects to Google. WhatsApp opens only when you choose its contact link.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your information, or object to processing. You can withdraw analytics consent without affecting earlier processing. Contact us using the details above. You can also complain to the Information Commissioner's Office.